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If you get a new phone with the same phone number, you must restore your Duo account to the new one before you can sign in.
1. Once you have your new phone, go to 2fa.utk.edu/restore
2. Log in with your NetID and password
3. Select an ID to verify your identity and your birth date, then click Continue.
4. Select one of the following options:
- Call Me: Call the cell phone number already registered. Select 7 to approve.
- Enter a Passcode: Select ‘Text me new codes’ to receive an SMS message with new temporary codes to the phone number registered.
- Send Me a Push (only if you have access to your old device)
5. Select Device Options.
6. Select Reactive Duo Mobile.
